Flower Delivery
Our talented Florists are passionate about creating beautiful floral arrangements for customers across Oakville, the Halton region, and the GTA.
Our Wedding & Events Studio is located on Speers road between Dorval & Fourth Line.
Whether you are looking for a bright & vibrant mix, lovely soft pastels, or the elegance of all whites & creams, our florist will create the perfect arrangement for you.
If you would like help make the perfect selection, please call and we would be happy to help.
We source the best quality vendors and suppliers of flowers and transform them into charming contemporary arrangements.
Order before 11am and we can deliver your flowers on the same day.
Please call for priority delivery service available for urgent orders.
Floral Deliveries to the U.S. and Canada
* Note all transactions are in Canadian dollars. Same-day delivery is generally available Monday through Saturday on orders received before 12:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 12:00 pm in the recipient's time zone may be delivered the next delivery day. Outside our local delivery area, there may not be delivery available on Sundays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment or suite # if needed, and most especially a current telephone number.
Floral Order Delivery Times
Most florist shops make deliveries during normal business hours (9 AM to 6 PM). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.
When the Recipient Is Not Home
The florist may choose to leave the arrangement with a neighbor or manager and attach a note to the recipient's door stating who accepted the arrangement on their behalf, or if the area is secure, to leave the arrangement at the door. The florist may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery. Most florists employ professional delivery personnel who will find the best delivery choice for your special gift.
Cancellation Policy
While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Our network ranges throughout the country and because of the importance placed on timely delivery of your request and various areas in the GTA, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done prior to delivery, and in all cases within 24 hours of placing your order. Any cancellation requests after this period cannot be guaranteed and are subject to a 20% charge.
Return/Substitution Policy
At Ann’s Flower’s our goal is to make sure you’re happy with each and every delivery. Due to the perishable nature of our products, we understand that there are times when variable conditions such as weather, placement, air quality, watering, and general care may impact their freshness. Therefore, please contact us if you are not completely satisfied with your purchase or delivery. We will give thoughtful consideration to requests for a refresh, and in many cases, we will happily replace your Floral product.
Our Client Services team can be reached at ten@annsflowerboutique.com or 647-648-9726. When contacting us, please provide the order number (located on the card), client name, or recipient name.
Depending on the type and variety of flowers, you can expect cut stems to look beautiful for a minimum of 5 days. We ask to be notified of any issues within 24 hours so we can fix the problem right away.
Flowers:
Please report any issues within 5 days of receipt. We will gladly send a new arrangement to your recipient, and pick up the unsatisfactory arrangement. If you are still not satisfied with the product, we will be happy to pick up the item and refund your purchase price. Flowers must be returned in the same container in which they were received, if applicable.
Plants:
Please report any issues within 14 days of receipt. We will gladly send a new plant to your recipient, and pick up the unsatisfactory product. If you are still not satisfied, we will be happy to pick up the item and refund your purchase price. Plants must be returned in the same container in which they were received.
Gift Baskets:
Please report any issues within 3 days of receipt. We will gladly send a new gift basket to your recipient and pick up the unsatisfactory product. If you are still not satisfied, we will pick up the gift and issue a refund of your purchase price once it is received back in the shop. Gift baskets must be returned in the same state as received; with all products intact and in the same container or basket.
- Refunds will be processed within 1 business day after the product is returned to the shop.
- Refunds will not apply if a replacement product was supplied and accepted.
- Anns Flower Boutique must be notified in the time frames indicated. Items will be picked up (and replacement product provided) based upon our delivery schedule. Clients are always welcome to bring the product into the flower shop for immediate return and replacement.
We appreciate your patronage. Please let us know how we can help you.
